Terms Of Use

Terms and Conditions

Last Updated: 07/04/2025

Welcome to Crateful! These Terms and Conditions (“Terms”) govern your use of our grocery delivery platform, Crateful, operated by Crateful Technologies Inc. By accessing or using our platform, you agree to these Terms. If you do not agree, please do not use our services.

1. Definitions

  • “Company” refers to Crateful Technologies Inc.
  • “Platform” refers to the Crateful website, mobile application, and related services.
  • “User” refers to any person who accesses or uses the platform.
  • “Retailers” refers to grocery stores and suppliers listed on our platform.

2. Account Registration

  • You must create an account to place orders.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and updated information.

3. Orders and Payments

  • Placing an order constitutes an offer to purchase groceries from a retailer.
  • Prices are determined by retailers and are subject to change.
  • Payment must be completed at the time of checkout.

4. Returns

  • Customers are responsible for handling returns directly with the retailer.
  • Crateful does not facilitate returns or refunds.

5. Prohibited Activities

You agree not to:

  • Misuse the platform for unlawful purposes.
  • Provide false information or impersonate others.
  • Interfere with the operation of the platform.

6. Intellectual Property

All content on Crateful is the property of Crateful Technologies Inc. and protected by copyright, trademark, and other laws.

7. Limitation of Liability

Crateful is a platform connecting users with retailers and does not guarantee product availability or quality. We are not liable for any direct, indirect, or incidental damages arising from the use of our platform.

8. Changes to Terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.

9. Contact Information

For questions, contact us at aasim@cratefuldelivery.com.

By using Crateful, you agree to these Terms and Conditions.